How to Process a Full Refund Request

Overview: Steps for agents handling full refund requests submitted via phone or portal.

1. Verify the order details and confirm it falls within the refund eligibility window.
2. Confirm the original payment method on file.
3. Process the refund through the payment gateway to the original payment method.
4. Update the ticket with confirmation and the expected timeline (5–7 business days).
5. Close the ticket once the customer confirms receipt, or after the timeline elapses without dispute.