Payment Refund Guide

Payment Refund Guide

This guide explains when you are eligible for a payment refund, how to request one, and how long it takes for the amount to be credited back to your original payment method.

When You Can Request a Payment Refund

You may be eligible for a payment refund in the following situations:

• Your order was cancelled before it was shipped
• A payment was charged but the order was not confirmed
• You were charged twice for the same order (duplicate payment)
• A transaction failed but the amount was debited from your account
• A refund was approved after a return or cancellation, but the amount has not yet been credited

How to Request a Payment Refund

1. Sign in to your account and go to My Orders.
2. Select the order related to the payment issue.
3. Click Request Refund or contact our support team with your order ID, transaction reference number, and payment method used.
4. Our Payments & Refunds team will review your request against our refund policy and payment records.
5. Once approved, you will receive a confirmation email with the refund reference number.

Refund Timelines by Payment Method

After a refund is initiated, the time to appear in your account depends on your original payment method:

• Credit / Debit Card: 5–7 business days
• UPI / Wallet: 1–3 business days
• Net Banking: 3–5 business days
• Store Credit: Instant upon approval

Track Your Payment Refund

You can track refund progress under My Orders → Return Status. Email notifications are sent when the refund is initiated and when it is completed.

If Your Payment Refund Is Delayed

If the refund exceeds the expected timeline:

• Confirm the refund was initiated (check your email or order status).
• Allow the full processing window for your payment method before contacting support.
• Contact our support team with your order ID, transaction ID, and a screenshot of your bank/payment statement if needed.

Our Payments & Refunds team will investigate and update you within 24–48 hours.