Once you have placed an order with Wood Finishes Direct, you can follow progress without calling support. Use this checklist if your confirmation email has arrived but the courier has not.
Track from the website
- Go to wood-finishes-direct.com.
- Select Track Order in the header (you may need to sign in if you checked out as a registered customer).
- Enter your order number and delivery postcode exactly as on the invoice.
Sign in for order history
Registered customers can use Sign In to view past orders, invoices, and repeat purchases of favourites such as preservers or decking oils.
When tracking has not updated
- Allow up to 24 hours after dispatch for the carrier scan to appear.
- Orders placed after the 5pm next-day cut-off ship on the next working day.
- Heavy or hazardous goods (some thinners and solvents) may use a specialist carrier with a separate tracking link in your dispatch email.
Still stuck?
Contact support with your order number. Our team handles thousands of reviews-rated shipments — most queries are resolved once we confirm dispatch date and carrier reference.
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