Express Delivery — Terms, Timelines & Eligibility

Express Delivery is our fastest shipping option, designed for customers who need their order urgently. This guide covers eligibility, delivery timelines, charges, and terms.

What is Express Delivery?

Express Delivery prioritises your order for same-day or next-day dispatch and delivery, depending on when you place the order and your delivery pin code.

Delivery timelines

• Same-day delivery: Orders placed before 12:00 PM on eligible pin codes, delivered by 9:00 PM the same day.
• Next-day delivery: Orders placed after 12:00 PM (or on pin codes without same-day service), delivered by 9:00 PM the following business day.

Express Delivery is available Monday to Saturday. Orders placed on Sunday or public holidays are processed on the next business day.

Eligibility

• Available on select pin codes in metro and tier-1 cities only — check availability at checkout.
• Applies to in-stock items under 5 kg and maximum dimensions of 60 × 40 × 30 cm.
• Not available for Cash on Delivery (COD) orders.
• Not available for large appliances, furniture, or items marked "Standard Delivery Only."

Charges

• Express Delivery fee: ₹99 per order (metro cities) / ₹149 (tier-1 cities).
• Free Express Delivery on orders above ₹2,999 for eligible pin codes.
• Express fee is non-refundable once the order has been dispatched, unless the delay is caused by us or the courier.

How to select Express Delivery

1. Add items to your cart and proceed to checkout.
2. Enter your delivery pin code — if Express Delivery is available, it will appear as a shipping option.
3. Select Express Delivery and complete payment.

Tracking

Express orders are dispatched within 2 hours of confirmation. Track your order under My Orders → Track Shipment. You'll also receive SMS and email updates at dispatch and out-for-delivery stages.

Terms & conditions

• Delivery timelines are estimates — delays caused by weather, traffic, or courier capacity are outside our control.
• If Express Delivery is delayed beyond the promised window by more than 24 hours due to our error, the Express fee will be refunded automatically.
• Express Delivery cannot be combined with scheduled delivery or store pickup.
• We reserve the right to downgrade to Standard Delivery without charge if Express capacity is unavailable — you'll be notified by email/SMS.
• Signature may be required on delivery for orders above ₹5,000.

What if my Express order is late?

Contact support with your order ID if your Express order hasn't arrived within the promised window. We'll investigate with the courier and arrange a fee refund or replacement dispatch where applicable.