Overview

If you need to request an upgrade for a hotel room or reservation, follow the steps below to ensure your request is submitted correctly and reaches the appropriate team for approval.

Steps to File an Upgrade Request

1. Log in to the support portal.

2. Navigate to Support > Submit a Ticket.

3. Select the ticket category as Room Upgrade Request.

4. Enter the required details:

   • Guest Name

   • Reservation Number

   • Check-in and Check-out Dates

   • Current Room Type

   • Requested Room Type

   • Reason for the upgrade (if applicable)

5. Set the priority based on the urgency of the request.

6. Attach any supporting documents or special requests, if available.

7. Click Submit.

What Happens Next?

• Your request will be routed to the Reservations or Front Office team.

• The team will verify room availability and eligibility for the upgrade.

• You will receive updates on the ticket status through email or the support portal.

• Once the request has been reviewed, the ticket will be marked as Approved, Declined, or Completed with the relevant comments.

Common Reasons for Upgrade Requests

• Special occasions (birthday, anniversary, honeymoon)

• Loyalty program benefits

• Service recovery for a guest issue

• Operational room changes

• Paid room upgrade requests

Tips

• Submit the request as early as possible before the guest's arrival.

• Include accurate reservation details to avoid delays.

• Monitor the ticket for any follow-up questions from the support team.

Need Additional Help?

If you have questions regarding your upgrade request or need immediate assistance, contact the Front Office or Reservations team through the support portal or your designated support channel.