After blocking a lost or damaged card, order a replacement Advanzia Mastercard. Delivery goes to your registered address.
How to order
- Request replacement in the app after the block is active
- Or contact support with your customer ID verified
- Damaged cards: destroy the old plastic (cut chip and magnetic stripe)
Timeline
- Production and posting: typically several business days
- Activate the new card when it arrives; old card stays blocked
- PIN may be new—follow activation instructions
Replacement fees, if any, are listed in your tariff. Update automatic payments with the new card number.
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