Losing your card while travelling is stressful. These steps apply to Advanzia Mastercard holders abroad.
Immediate actions
- Block the card via app or emergency phone (Wi‑Fi or roaming)
- File a police report if theft occurred—keep reference number
- Use backup payment method until replacement arrives
Replacement while travelling
- Replacement is usually mailed to your home address
- Ask support about express options or temporary digital card use if available
- Notify Advanzia if you will stay at a different address temporarily
Preventive tips
- Save support numbers offline in your phone
- Enable transaction notifications in the app
- Carry a second payment method
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