If you cannot complete a battery swap at a Spiro station, try the steps below before contacting support.
Common issues
- Station shows offline in the app: Refresh the map, check your internet connection, or try the next nearest station.
- Battery won't release or lock: Ensure the bike is powered off, the battery is seated correctly, and retry after 30 seconds.
- Swap not recognised in the app: Wait 2–3 minutes for sync; if it still fails, note the station ID and contact support.
- No charged batteries available: Peak demand can temporarily deplete stock — use the app to find the next station with availability.
When to contact support
Provide your rider ID, station name/location, time of visit, and a photo of any error message on the swap cabinet. Spiro support can verify swap logs and arrange a manual credit if a paid swap failed.
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