Received a Damaged, Defective, or Wrong Product? Here's What to Do

Received a Damaged, Defective, or Wrong Product? Here's What to Do

We're sorry to hear your order didn't arrive as expected. This guide will help you report the issue and get a resolution quickly.

Step 1: Document the Issue

Before contacting support, please take clear photos or a short video showing:

• The damaged or defective item
• The packaging (including any damage to the box)
• The product label or barcode
• The wrong item received (if applicable)

This evidence speeds up the resolution process significantly.

Step 2: Report Within the Window

Product issues must be reported within 48–72 hours of delivery for damaged/wrong items, or within the product's return window for defects discovered later. Check your order details for the exact reporting deadline.

Step 3: Raise a Complaint

1. Go to My Orders and select the affected order.
2. Click Report a Problem and choose the appropriate issue type (Damaged / Defective / Wrong Item).
3. Upload your photos/video and describe the issue.
4. Submit — our team will review your complaint within 24 hours.

What Happens Next?

• Wrong item: We'll arrange a pickup of the incorrect item and redeliver the right one.
• Damaged item: You'll be offered a replacement or full refund.
• Defective item: Depending on the product, we may offer repair, replacement, or a refund.

Need Faster Help?

Contact our support team directly via chat or email with your order ID and photos. We aim to resolve product issues within 48 hours of the complaint being filed.