How to Apply Promo Codes & Fix Common Coupon Issues

How to Apply Promo Codes & Why They Sometimes Don't Work

Promo codes and discount coupons are a great way to save on your orders. Here's how to use them and what to do if they aren't applying correctly.

How to Apply a Promo Code

1. Add items to your cart and proceed to Checkout.
2. Look for the "Apply Coupon / Promo Code" field on the payment page.
3. Enter your code exactly as provided (codes are case-sensitive).
4. Click Apply — the discount will reflect in your order total instantly.

Why Is My Promo Code Not Working?

• Expired code: The promotion may have ended. Check the validity dates on the coupon.
• Minimum order value not met: Most codes require a minimum cart value to activate.
• Category/product restriction: The code may only apply to specific categories or brands.
• Already used: Some coupons are single-use only. Each code can only be applied once per account.
• Not applicable for your account: New-user-only or first-order-only codes won't work on existing accounts.
• Typo in the code: Double-check the spelling, including dashes and numbers.

Can I Combine Multiple Promo Codes?

Only one promo code can be applied per order. However, you can use a promo code alongside store credit or cashback wallets simultaneously.

Cashback Offers

Cashback promotions are credited to your registered wallet or bank account within 3–7 business days after the order is delivered and the return window closes.

Still Having Issues?

Contact our support team with the promo code you're trying to use and a screenshot of any error message. We'll verify its validity and help apply the discount manually if eligible.