Open a dispute if you do not recognize a charge or a merchant did not deliver as agreed on your Advanzia Mastercard.
Before disputing
- Contact the merchant first for refunds when appropriate
- Block card if fraud is suspected
- Gather receipts, emails, and delivery proof
Typical dispute timeline
| Stage | Timeframe (indicative) | Your action |
|---|---|---|
| Submit dispute | Day 0 | Form in app/banking or support ticket |
| Acknowledgement | 1–5 business days | Provide extra documents if asked |
| Investigation | Up to card scheme rules | Do not pay disputed amount if credited provisionally |
| Outcome | Varies | Accept chargeback result or appeal per policy |
Dispute deadlines may apply—act soon after spotting the transaction.
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