Biometric login and unexpected logouts are common support topics for the Advanzia app.
Face ID / Touch ID issues
- Enable biometrics in app Settings after password login
- Re-enroll Face ID in phone settings if recognition fails
- Do not share devices used for banking
Troubleshooting table
| Symptom | Likely cause | Fix |
|---|---|---|
| Logged out after update | Security token refresh | Log in with password once |
| Face ID not offered | Disabled in app or OS | Settings → Security → enable biometrics |
| Loop back to login | Wrong time zone / date on phone | Set automatic date & time |
| Session timeout | Inactivity policy | Normal—log in again |
If problems persist, reinstall from the official store and reset password if needed.
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