Holiday allowance looks wrong
- Check the staff member's start date and contracted hours in their employee profile.
- Review any TOIL entries or manual adjustments for the current leave year.
- Compare the balance on the central leave calendar with Reports → Leave Summary.
Payroll export missing hours
- Go to Reports → Hours & Costs and set the correct date range.
- Enable Include manually edited timesheets before exporting the CSV.
- Resolve any unapproved clock-in corrections before running the export.
Contact support if balances or exports still don't match after these checks.
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