If staff aren't receiving open shift notifications when you publish cover shifts, check the following:
- Confirm push notifications are enabled in the employee app: Settings → Notifications → Open Shifts.
- Verify notifications are also allowed at the phone's OS level.
- Check the staff member is marked available for the shift role and location.
- Ask staff to force-close and reopen the RotaCloud app to refresh their push token.
If only some staff are affected, contact support — there may be a stale notification registration on your account.
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