GPS clock-in showing "outside allowed area"

If carers see "outside the allowed area" when clocking in at a client site, try these steps before contacting support:

1. Check the GPS radius for that location — use at least 100–150 metres for rural addresses.
2. Confirm the geofence pin is on the building, not the road centre.
3. Ask staff to enable Location Services → Always and Precise Location for the RotaCloud app.
4. Ensure Low Power Mode is off and no VPN is running during clock-in.

If the issue persists across multiple sites and devices, contact support with the client address and staff member details.