Issue: Customer is unable to log in to the Moneywise trading platform or mobile app.
Resolution steps for agents:
- Confirm the customer is using the correct Client ID and registered mobile number.
- Ask if they see an error such as "Invalid credentials", "Account locked", or "Session expired".
- For locked accounts after 3 failed attempts, guide the customer to use Forgot Password on the login page.
- Clear cache/cookies or try incognito mode if login page does not load.
- Verify account status in back-office — dormant or suspended accounts require CRF team activation.
- Share the password reset URL: https://trade.moneywise.in/reset-password
Customer response template: Please try resetting your password using the Forgot Password link. If the issue persists, share a screenshot of the error message and your registered Client ID so we can assist further.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article